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Smart & Interactive
Customer Service Platform

A unique platform where all customer requests flowing in from multiple channels are
managed in interactive and enriched ways.

Efficiency

Unify and manage all support related communications from multiple channels on a single platform.

Collaboration

Enable different parties work together to quickly and efficiently solve customer problems.

Feature List

Peer to Peer Chat

Pool Management

Chanel Based, Bot Integration, Dynamic Capacity Management, Pool Direction (Nurse, Doc).

Auditor View

Reporting

Chanel Based, Agent Based, Bot Based, Conversation History, Performance Monitoring.

Video Chat

Social Media

Social Media Integrations; Whatsapp, Facebook, Slack, Skype, Telegram, Twitter, Microsoft Teams.

Mobile SDK

Automation